Introduction
Welcome to the Outback Learning Privacy Policy. This policy outlines how Outback Learning Pty Ltd, located at 12 Acacia Drive, Alice Springs, NT 0870, Australia, collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, to the extent applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy applies to all users of our website, online courses, and other services provided by Outback Learning. By accessing or using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
For any questions or concerns about our Privacy Policy, please contact our Data Protection Officer, Eleanor Vance, at privacy@outbacklearning.com.au or call us at +61 685806757.
Data Collection
We collect various types of personal information to provide and improve our services. The types of data we collect include:
- Personal Information: This includes your name, email address, postal address, phone number, date of birth, and other contact details provided during registration, course enrollment, or when contacting us through our website.
- Account Information: When you create an account, we collect your username, password, and other security credentials.
- Payment Information: When you make a purchase, we collect payment information such as credit card details or bank account information. This information is processed through secure payment gateways. Outback Learning does not store credit card details directly.
- Course Data: We collect information about your course progress, assignments, grades, and interactions within our online learning platform.
- Technical Data: We collect technical data such as your IP address, browser type, operating system, device information, and browsing behavior on our website using cookies and similar technologies.
- Communication Data: We collect information from your communications with us, including emails, chat logs, and customer support requests.
- Marketing Data: With your consent, we may collect data related to your marketing preferences, such as your interest in receiving newsletters and promotional materials.
We collect this information in various ways, including when you:
- Register for an account on our website.
- Enroll in a course.
- Contact our customer support team.
- Subscribe to our newsletter.
- Participate in surveys or promotions.
- Browse our website or use our online learning platform.
Data Usage
We use the collected data for the following purposes:
- Providing and Improving Services: We use your personal information to provide access to our online courses, personalize your learning experience, and improve the quality of our services.
- Account Management: We use your account information to manage your account, verify your identity, and provide customer support.
- Payment Processing: We use your payment information to process your transactions and prevent fraudulent activities.
- Communication: We use your contact details to communicate with you about course updates, important announcements, and promotional offers.
- Marketing: With your consent, we may use your information to send you newsletters, marketing materials, and personalized recommendations. You can opt-out of receiving marketing communications at any time.
- Analytics: We use technical data to analyze website traffic, understand user behavior, and improve the performance and usability of our website and online learning platform.
- Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Firewalls: We use firewalls to protect our servers and network infrastructure from unauthorized access.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
- Employee Training: We provide regular training to our employees on data protection and security best practices.
- Secure Payment Gateways: We use secure payment gateways to process payment information and protect your financial data.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data. In the event of a data breach, we will notify you and the relevant authorities as required by applicable laws.
Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: We share data with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your personal information and only use it for the purposes we specify.
- Educational Partners: We may share data with educational institutions or organizations that partner with us to offer courses or programs.
- Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We will not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.
Your Rights
You have certain rights regarding your personal information under applicable data protection laws. These rights may include:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@outbacklearning.com.au . We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period depends on the nature of the information and the applicable legal requirements.
When we no longer need your personal information, we will securely delete or anonymize it.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses approved by the European Commission.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.